RoundTable 2 - Migration narratives and communication: What role, responsibility and resources do governments have?
RT 2.2 Communicating effectively with migrants
The objective of this roundtable is to bring out lessons learned and foster a better understanding of governments’ goals, tools, challenges and responsibilities when communicating directly with migrants throughout the migration cycle. This discussion will facilitate an exchange of experiences around governments’ goals, tools, challenges and responsibilities when it comes to communicating directly with migrants, including for instance in the context of pre-departure information campaigns, as part of consular outreach efforts, in the context of immigration and visa processes, in local integration processes, and to explain and incentivize returns. This dialogue will benefit from consultations with and the insights of international and non-governmental organizations, civil society, as well as local authorities who are often direct interlocutors for migrants and refugees, as well as migrant, refugee and diaspora organizations. It should allow policy-makers to reflect on the effectiveness and ethical implications of their communication practices.
- What goals do different parts and levels of governments pursue in their communications with migrants? Can and should governments ensure overall coherence in their messaging and communications?
- How can governments make their information accessible to migrants? How can they be responsive to migrants? Are certain communication practices/channels with migrants more useful than others? If so, why and for what purpose?
- How can governments establish trust with migrants within their borders and with their own citizens abroad (through their consular offices)? What messengers have they used to communicate with migrants?
- How can governments and other stakeholders tackle fraudulent information directed at migrants? What role can migrants and their networks play in vetting information (peer-review)?
- How can governments and other stakeholders measure the effectiveness of their communication efforts, e.g. do pre-departure campaigns lead to more informed migration decisions? How can governments, including at local levels incorporate tailored information on basic services to promote social inclusion and participation by migrant communities?
- How can immigration and visa processes be enhanced to better inform migrants about the availability of regular pathways for migration?
- To what extent do successful communication practices incentivize voluntary return and sustainable reintegration?