Citizen Service (Regulation of the Ministry of Foreign Affairs No.4/2008)

Based on the Presidential Instruction No. 6/2006 on Reforming the System of Placement and Protection of Indonesian Migrant Workers, the Ministry of Foreign Affairs issued Regulation No. 4/2008 on the establishment of a “Citizen Service” at Indonesian diplomatic representative offices abroad.
The “Citizen Service” for Indonesian citizens is part of an integrated service system that aims to improve the protection of all Indonesians, including Indonesian labour migrants. The services provided for Indonesian citizens abroad have 2 main objectives:

1. To improve the quality of services and strengthen protection for Indonesian citizens through quality service, transparency and standardization of services
2. To serve and protect Indonesian citizens abroad.

The “Citizen Service” provided by the Indonesian embassies and consulates abroad include:

• Registration of Indonesian citizens and maintaining a database of Indonesian nationals in the country;
• Assistance and consular protection;
• Services and protection to Indonesian labour migrants;
• Services and protection to Indonesian seafarers; and
• Temporary accommodation and counselling.

There are currently 24 Citizen Service Centers based in Indonesian Missions located in regions of Asia-Pacific, Middle-East and North America, with additional 5 new centers in 2015. The Citizen Service Centers provide legal advice, shelters and programs for Indonesian victims of trafficking in person or migrants, and repatriation as well as family reintegration.

For more information: 

• http://www.kemlu.go.id/
• http://perlindungan.kemlu.go.id/portal/home

GFMD 2014-2015 - Roundtable 1.1 "Partnerships to promote inclusion and protect the human rights of all migrants in order to achieve the full benefits of migration"