Intercultural mediation in hospitals

Intercultural mediation in hospitals
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Summary:

A four-year programme on intercultural mediation has been established to assist doctors in providing medical services for migrants in Greece. The introduction of intercultural mediators in hospitals facilitated communication between immigrants and hospital staff, thereby reducing cultural misunderstandings and promoting non discriminatory access to public health services. 

The Program focuses and highlights the value of Intercultural Mediation in Healthcare as a dynamic process which aims to facilitate effective communication and contact between immigrants (mainly third country nationals)  and their doctors, the nursing staff and administration of hospitals, to achieve better access to health care, taking into account their ethnicity and their cultural backgrounds. For the support of the intercultural mediators a coaching system was applied and a Call Center Service was established.

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GFMD Source:

GFMD 2016 TW2 "Migration for Harmonious Societies"

Partner(s):

National School for Public Health Greece; KEK Diastasi (Private sector - training and coaching); Asante Africa Foundation (Civil Society).